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At London Cargo, we are dedicated to providing seamless and reliable global air freight services that keep your business moving. With years of experience in the logistics and freight forwarding industry, we have built a reputation for delivering exceptional service across international markets.

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Location:

401, Verto, 120 Kings Road, Reading, RG1 3FR
Email us: contact@londoncargo.co.uk
Call us: +44203769280

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Terms and condition – London Cargo

London Cargo > Terms and condition – London Cargo
Terms and Conditions

 

General Terms

  1. Acceptance of Terms: By submitting the I agree answer in the customer request form, and handing over the package for airfreight to any destination, including Sri Lanka, you (Hereinafter referred to as Customer) agree to the following terms and conditions.
  1. Responsibility for Package Contents:

 2.1. We do not take responsibility for the contents of the package as they are sealed by the customer.

    2.2. The customer acknowledges that the contents are unknown to us and therefore we disclaim any liability for the goods inside.

  1. Custom Duties:

   3.1. The customer is responsible for any customs duties or taxes that may be applied at the destination country.

   3.2. These duties are to be paid by the customer and are not included in the shipping cost.

  1. Prohibited and Dangerous Goods:

   4.1. The customer declares that the package does not contain any prohibited, illegal, or dangerous goods.

   4.2.  It is the customer’s responsibility to ensure compliance with the United Kingdom (UK) laws and regulations as well as the regulations of the destination country.

   4.3. For detailed information on prohibited items, please refer to the and the [Civil Aviation Authority regulations, https://www.caa.co.uk/Passengers/Before-you-fly/Baggage/Banned-items/

  1. Inspection and Reporting:

   5.1.  Packages may be subject to inspection by customs authorities.

  5.2. If any prohibited items are found, they will be reported to the relevant authorities, and the customer may face penalties, including fines and legal action.

  1. Proper Packaging:

6.1.The customer is responsible for ensuring that the items are properly packaged to withstand the rigors of transport.

6.2. We exclude liability for any damages that occur due to improper packaging of the box.

  1. Sealed Packages:

   7.1. All packages must be sealed by the customer.

  7.2.We will not open or inspect the contents; hence, the responsibility of ensuring the safety and legality of the contents lies with the customer.

  1. Liability Limitation:

   8.1. Our liability is limited to the insurance value of GBP 50 for the package sent via us, unless additional coverage is purchased. (For additional coverage, customers must contact us to purchase extra insurance at an additional cost.)

   8.2. We are not responsible for any indirect, incidental, or consequential damages arising from the transportation of the package.

  1. Compliance with Laws:

   9.1. The customer agrees to comply with all applicable UK laws and regulations regarding the shipment of goods.

   9.2. The customer also agrees to comply with the laws and regulations of the destination country.

  1. Delivery Time

10.1. We strive to deliver your parcel within 7 to 10 working days after it has been received at our warehouse. Please note that delays may occur due to factors beyond our control, such as airline schedules, customs processing, or other international regulatory requirements, which could extend the delivery timeframe

  1. Dispute Resolution:

    11.1 Any disputes arising from these terms and conditions will be governed by and construed under UK law.

By clicking I agree in the customer request form and handing over the package, the customer agrees to these terms and conditions.